| 
What
is your mailing address and phone number?
Are
you open all day?
Where can I take my vehicle for repairs?
Is
my service contract honored by all repair facilities?
What
is covered under the contract?
How
do I file a claim?
How
do I use my rental benefits?
How
do I get an authorization for travel expenses?
My
vehicle needs a tow. How do I get this covered?
How
do you pay for a claim?
| Question:
What is your mailing address and phone number? |
Answer:
Our mailing address is:
Drawer 223
Allenhurst, NJ 07711
Call toll free at: (888) 466-3955
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| Question:
Are you open all day? |
Answer:
A. Our main
office is open from 9:00 am to 10:30 pm Eastern Time Monday
through Friday and 9:30am through 4:30pm on Saturdays.
B. The Claims
center is open from 8 am to 8 pm Eastern Time from Mondays
through Fridays and 9:30 am to 5:30 pm on Saturdays.
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| Question:
Where can I take my vehicle for repairs? |
Answer: Your first choice is
normally to the dealer where you purchased your vehicle (if
your dealer has a repair facility).
Your second choice is to one of our National Accounts, namely:
Pepboys, Firestone, All Tune & Lube, AAMCO or Lee Myles
Transmissions.
Or, you may take your vehicle to a licensed repair facility
of your choice.
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| Question:
Is my service contract honored by all repair facilities? |
Answer: Most repair facilities
may bill us directly for covered repairs.
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| Question:
What is covered under the contract? |
Answer: "Mechanical Failure"
of listed components as outlined in the applicable Terms and
Conditions section of your Service Contract.
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| Question:
How do I file a claim? |
Answer: Request the repair
facility to call us.
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| Question:
How do I use my rental benefits? |
Answer: Once the failed component(s) is determined to be a covered failure,
and the vehicle must remain overnight, you are entitled to the rental
reimbursement benefits as stated in your Service Contract Terms and Conditions.
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| Question:
How do I get an authorization for travel expenses? |
Answer: Once the failed part(s)
is determined as a covered failure and you are at least 100
miles from home, you should call us for an authorization number.
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| Question:
My vehicle needs a tow. How do I get this covered? |
Answer: If you have Emergency
Roadside Assistance , call the telephone # on your contract
for Heritage Roadside Assistance.
or If your repair is covered by your contract terms and conditions,
towing and road service may reimburse you for expenses as stated
in your Service Contract Terms and Conditions.
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| Question:
How do you pay for a claim? |
Answer: For Contract
Holders -
The Contract Holder may be reimbursed by check through the
mail on a covered repair less any applicable Service Contact
deductible with an issued authorization number and receipt
of an acceptable repair order invoice.
For Repair Facilities -
The repair facility may be reimbursed by check through the
mail on a covered repair less any applicable Service Contact
deductible with an issued authorization number and receipt
of an acceptable repair order invoice.
Payment by credit card may
also be available wherever and whenever circumstances allow.
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